TAPX POLICIES

SHIPPING & FULFILLMENT

Most TapX Gear products are made to order. Production and delivery times vary by product type.

• Standard made-to-order gear: Most rashguards, spats, apparel, and similar products are produced within approximately 3–10 business days before shipment.

• Specialty and bulk products: Grappling shorts, Muay Thai shorts, bulk custom orders, and certain specialty products may require additional production time. Estimated production times are shown on the applicable product page or provided with your custom order.

• Preorder products: Preorder items begin production after the stated preorder closing date. The estimated production and shipping schedule will be listed on the product page.

• Shipping time: Transit time begins after production is complete and the order has shipped. Delivery time varies by destination and shipping carrier.

• Tracking: When tracking is available, customers will receive tracking information by email after the order ships.

• Multiple-item orders: Products may be produced or shipped separately. An order containing multiple products may arrive in more than one package.

Production estimates are not guaranteed delivery dates. Carrier delays, holidays, weather, high-volume periods, and other circumstances outside TapX Gear’s control may affect delivery.

RETURNS, EXCHANGES & REFUNDS

We want customers to know exactly what to expect before ordering.

Standard, Non-Custom Products

Eligible non-custom products may be returned within 30 days of delivery.

Returned merchandise must be:

• Unworn

• Unwashed

• Unused

• In original condition

To request a return, contact tapxgear@gmail.com before sending the product back. Please include your name, order number, and reason for the return.

Unless the item arrived defective, damaged, or incorrect due to a TapX Gear error, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless TapX Gear made an error with the order.

Approved refunds are issued to the original payment method after the returned merchandise has been received and inspected. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

CUSTOM & PERSONALIZED PRODUCTS

Custom gear, personalized products, custom gym/team merchandise, and products produced specifically for an individual customer or organization are final sale and cannot be returned or exchanged for sizing, preference, or design changes after approval and production.

Customers are responsible for reviewing submitted names, wording, logos, colors, sizing selections, and approved designs before production.

If TapX Gear produces an item incorrectly compared with the approved design or order specifications, contact us within 10 days of delivery.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an item arrives damaged, contains a manufacturing or printing defect, or is different from what was ordered, contact tapxgear@gmail.com within 10 days of delivery.

Please include:

• Your order number

• A description of the problem

• Clear photographs showing the issue

After the issue is reviewed and confirmed, TapX Gear will arrange an appropriate replacement, correction, or refund at no additional cost to the customer.

Normal wear, damage caused after delivery, improper washing or care, and damage caused through use are not considered manufacturing defects.

SIZE EXCHANGES

For eligible non-custom merchandise, contact us within 30 days of delivery to request a size exchange.

Items must be unworn, unwashed, unused, and in original condition.

Custom, personalized, team, gym, preorder, and other made-specifically-for-you products cannot be exchanged because of an incorrect size selection unless otherwise stated on the product page.

Customers should review the applicable size chart before placing an order.

FINAL SALE ITEMS

The following are not eligible for standard returns or exchanges:

• Custom or personalized products

• Custom gym or team gear

• Clearance items marked final sale

• Digital products

• Items that have been worn, washed, used, or altered

This does not limit our responsibility for products that arrive defective, damaged, or incorrectly produced.

ORDER CHANGES & CANCELLATIONS

Because many TapX Gear products are made to order, contact us as soon as possible if you need to change or cancel an order.

Orders may only be changed or cancelled before production begins. Once an item has entered production, we may be unable to cancel the order, change the design, change the size, or modify other order details.

Preorder and bulk-order cancellation rules may vary and will be stated on the applicable product page or order agreement.

LOST, DELAYED OR MISSING PACKAGES

If tracking shows that an order is delayed, missing, or delivered but the package cannot be located, contact the shipping carrier using the tracking information provided.

TapX Gear will assist customers with available shipping information and carrier documentation when appropriate.

Shipping carriers control packages once they are in transit, and carrier delays may occur outside our control. If a shipment is confirmed lost by the carrier, contact us so we can review the order and available resolution options.

CONTACT FOR ORDER OR POLICY QUESTIONS

For returns, damaged items, shipping questions, order changes, or other concerns:

Email: tapxgear@gmail.com
Phone: 812-844-0062

Please include your order number whenever possible.

PRIVACY POLICY

TapX Gear collects information necessary to process orders, provide customer service, operate our website, and communicate with customers.

Information may include your name, email address, telephone number, billing information, shipping information, and order details.

• We do not sell customers' personal information.

• Payment information is processed through our website's authorized payment providers.

• Information may be shared with service providers only when necessary to process payments, produce or deliver orders, operate the website, or provide requested services.

• Customers may receive transactional emails related to their orders.

• Marketing emails are optional, and customers may unsubscribe from promotional communications at any time.

Additional website privacy and cookie settings may also be provided through the Squarespace platform.

TERMS & CONDITIONS

By placing an order with TapX Gear, customers agree to provide accurate billing, shipping, sizing, personalization, and order information.

Product colors and appearance may vary slightly between digital previews, monitors, mockups, and finished physical products.

TapX Gear designs, logos, graphics, photographs, and original branding may not be copied, reproduced, or used commercially without permission.

For custom orders, the customer confirms that they have permission to use any logos, trademarks, artwork, names, or other materials they provide to TapX Gear.

If you have a concern with an order, please contact us directly at tapxgear@gmail.com or 812-844-0062 so we can review the issue.